FAQ
Product Use & Effectiveness
1. How do I use the BeU Glowing Wrap Mask?
- Cleanse your face, apply an even layer with a brush or spatula, avoid the eyes and brows, leave it on overnight, and peel it off in the morning.
2. How often should I use the mask?
- Two to three times per week is ideal for best results.
3. When will I see results?
- Most people notice a visible glow after the first use. Clearer, smoother skin typically appears within 1 to 2 weeks of consistent use.
Safety & Ingredients
4. Is the mask safe for sensitive skin?
- Yes. It’s dermatologist-tested and made for all skin types. If you have sensitive skin, we recommend a patch test first. A mild tingling sensation during the first few uses is normal and temporary, it means the ingredients are actively working. If irritation occurs, rinse off and discontinue use.
5. Is it cruelty-free and fragrance-free?
- Yes. Our mask is both cruelty-free and fragrance-free.
6. Can I use it with other skincare products?
- Yes. Apply the mask as the final step of your night routine and do not layer other products over it.
Shipping & Orders
7. How long does shipping take?
- Orders are processed in 1–2 business days. Delivery usually takes 3–5 business days.
8. Do you ship internationally?
- Not at the moment. We currently ship within Lebanon only.
9. How do I track my order?
- Once your order ships, you will receive a confirmation email with a tracking number.
Returns & Policies
10. What is your return policy?
- Returns are accepted on unopened items within 14 days of delivery. Email us at csbeautylabs@gmail.com for help.
11. What if I have an allergic reaction?
- Discontinue use immediately and consult your doctor. Always do a patch test before full use.
12. Can I use the mask while pregnant or breastfeeding?
- The formula is gentle, but we recommend consulting your doctor before use.
Still have questions?
Our customer care team is happy to help — just visit Contact Us and we’ll get back to you shortly.